Frequently asked questions

On booking apps, part of what you pay goes to the platform. Here there is no middleman: same home, same team, and that difference comes back to you. Pay with Pix and get an extra 10% off. Each home shows how much you save compared to Airbnb.

Yes. Payments are processed by Asaas, a payment institution authorized by Brazil's Central Bank. Every booking has a digital rental agreement, signed on your phone. Rentô is a registered company (Rento Housing LTDA, CNPJ 43.047.118/0001-88), an Airbnb Superhost and Partner, rated 4.81 from 615 reviews.

Pix, with 10% off, or credit card in up to 6 installments.

Yes. As soon as payment is approved, your dates are secured and you get a confirmation with the next steps. With Pix, the dates are held for 30 minutes and released if payment isn't made.

These are the rules in the rental agreement:

• Up to 30 days before check-in: 80% of the amount paid is refunded (20% is kept for administrative costs and as compensation for the booking).
• Less than 30 days before check-in: the full booking amount may be kept.
• If Rentô cancels without just cause: full refund, adjusted for inflation.

Check-in is from 14:00 and check-out is by 10:00. Sometimes another time can be arranged, depending on the home's availability. Message us on WhatsApp.

It's a guarantee against possible damage, charged 5 business days before arrival. The amount is shown in each home's rules. You choose card or a Pix deposit. After the check-out inspection, it is fully refunded within 3 days, as long as there is no damage or outstanding issue.

Some homes charge a cleaning fee. It always shows in the total before you pay, no surprises.

The short-term rental agreement protects you and the home: it records dates, amounts, number of guests and rules. You sign it on your phone in a few minutes, nothing to print.

Each person in the group pays their share with their own payment link, so nobody has to front the whole amount. The total must be paid by 5 days before check-in. If the booking is made less than 5 days before arrival, the group has 6 hours to pay, always before check-in. The main guest gets a WhatsApp message for every payment. If someone doesn't pay on time, the balance passes to the main guest, who has 48 hours to pay it (24 hours if the booking was made less than 5 days before arrival), always before check-in. Without that payment, the booking is canceled under the cancellation policy.

After booking, we ask for a photo of the main guest's ID and the full name and ID number of the other guests. The main guest must be present at check-in.

The page shows the approximate area. The exact address, arrival instructions, wi-fi and local tips are sent after confirmation.

Many homes accept pets, but rules on type, size and number vary from home to home. Use the "Pet friendly" filter and check the home's rules before booking.

Let us know before booking. Each case is reviewed according to the home's and community's rules. Parties and unauthorized visitors are not allowed. For events and shoots, contact the team on the Events & shoots page: those rentals have their own agreement and prices.

Sign up with your email to get a 5% coupon, valid on your first direct booking of 3 to 27 nights, outside holidays and package dates. To use it, log in to the Rentô Club with the mobile number of the person who will check in: the coupon only applies to that booking holder. It adds to the 10% Pix discount. If you're a Rentô Club member, the higher of the coupon and your tier discount applies.

Some homes offer discounts based on the number of nights. It appears automatically when you choose your dates. For stays of 30 days or more, talk to the team on WhatsApp.

In "My booking", enter your booking code and the email used for the purchase.

Our team answers 24/7 on WhatsApp, before, during and after your stay: +55 11 98957-3700.