Terms and conditions

This is a translation for convenience. If there is any difference, the Portuguese version prevails.

1. Who we are

This website belongs to Rento Housing LTDA (Rentô Housing), CNPJ 43.047.118/0001-88, headquartered at Rua José Manoel de Oliveira, nº 1005, casa 03, Sala 02, Cotia/SP, CEP 06727-187, Brazil. Support on WhatsApp +55 11 98957-3700 and by email at vendas@rentohousing.com.

These terms apply to stays booked directly on this website. Bookings made on Airbnb, Booking.com and other channels follow each platform's rules. Events and shoots have their own proposal and agreement.

2. Booking and payment

• Each home's price, availability and arrival/departure rules are checked live in our booking system at the time of purchase. The total, including the home's fees (such as cleaning), is shown before payment.
• Payment methods: Pix, with 10% off, or credit card in up to 6 installments. Payments are processed by Asaas, a payment institution authorized by Brazil's Central Bank.
• With Pix, the dates are held as a pre-booking for 30 minutes. Without payment within that time, the pre-booking is canceled and the dates are released.
• The booking is confirmed when payment is approved. The confirmation arrives by email with the next steps.
• The main guest must be over 18 and present at check-in. After booking, we ask for a photo of the main guest's ID and the full name and ID number of the other guests.
• The number of guests can't exceed the capacity shown on the home's page.

3. Discounts, coupons and Rentô Club

• The Pix discount (10%) applies to every booking paid with Pix.
• Coupons and the Rentô Club discount only apply to stays of 3 to 27 nights, outside holidays (Brazilian national and São Paulo holidays) and outside package dates (when the home requires a minimum of 3 nights or more, such as New Year and Carnival).
• Coupons and the Rentô Club discount require logging in to the Rentô Club and only apply to the booking holder, who checks in: the mobile number on the booking must be the same one used to log in.
• Coupons and the Club discount don't stack: the higher one applies, always on top of the Pix discount. The total discount reaches up to 20% for Club members and up to 15% with a coupon.
• The welcome coupon applies to your first direct booking.
• Rentô Club points and tier rules are on the Club page. Rentô may change the Club rules with notice on the website; bookings already paid are not affected.

4. Split the bill

• With "Split the bill", each person in the group pays their share with their own payment link, entering their name, CPF and mobile number.
• The total must be paid by 5 days before check-in. If the booking is made less than 5 days before arrival, the group has 6 hours to pay, always before check-in.
• The main guest gets a WhatsApp message for every payment from the group. If someone doesn't pay on time, the balance passes to the main guest, who has 48 hours to pay it (24 hours if the booking was made less than 5 days before arrival), always before check-in. Without that payment, the booking is canceled under the cancellation policy (section 8).

5. Rental agreement

Every booking on this website comes with a short-term rental agreement under Brazilian law (Law 8,245/1991), signed digitally on your phone. The agreement records dates, amounts, number of guests and rules. If these terms and the signed agreement differ, the agreement prevails.

6. Security deposit

• Homes with a security deposit show the amount in the rules on the home's page.
• The deposit is charged 5 business days before arrival, with a link sent by email and WhatsApp. You choose how to pay: a card charge, fully refunded after the check-out inspection, or a Pix deposit, fully returned after the check-out inspection.
• After the check-out inspection, the full amount is returned within 3 days, as long as there is no damage or outstanding issue.

7. Check-in, check-out and stay

• Check-in from 14:00 and check-out by 10:00. Sometimes another time can be arranged, depending on the home's availability.
• The exact address, arrival instructions and wi-fi are sent after confirmation.
• Each home has its own rules (pets, children, noise, pool use and more), described on the home's page and in the agreement. Pets only in homes that accept them, under each home's rules.
• Visitors and celebrations must be arranged before booking and depend on the home's and community's rules. Parties and unauthorized visitors are not allowed.
• Our team answers 24/7 on WhatsApp +55 11 98957-3700.

8. Cancellation

The cancellation rules are those in the rental agreement:

• Up to 30 days before check-in: 80% of the amount paid is refunded (20% is kept for administrative costs and as compensation for the booking).
• Less than 30 days before check-in: the full booking amount may be kept.
• If Rentô cancels without just cause: full refund, adjusted for inflation.

A delay of more than 5 calendar days in paying any amount due allows the automatic cancellation of a booking that has not started yet, without refund of amounts already paid, subject to the rules above.

9. Responsibilities

• Guests are responsible for damage to the home, furniture and items during the stay, caused by their group and visitors. The security deposit may be used to cover such damage.
• Rentô commits to delivering the home clean, in working order and as listed. If something isn't working, message the team on WhatsApp so we can fix it as soon as possible.
• Photos and descriptions are true to the homes, but small decor items may change.

10. General provisions

• Your personal data is handled under our Privacy policy.
• Rentô may update these terms. The version that applies to each booking is the one in force on the payment date, together with the signed agreement.
• The courts of Cotia/SP, Brazil, have jurisdiction over any matter related to these terms, except where the law grants consumers the courts of their place of residence.